Level 3 Conflict Management

£299.00

Course Overview

This accredited qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Individuals taking this qualification will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.

This qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Category:

Description

Course Details

Unit 1: Managing Conflict in the Workplace when dealing with Customers, Service Users or the Public

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict situations

Unit 2: Delivering scenario-based Conflict Management Training

  • Understand the principles of scenario-based conflict management training
  • Be able to plan and design scenario-based conflict management training
  • Be able to deliver scenario-based conflict management training
  • Know how to evaluate own performance

Career Impact

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

Entrance Requirement

You must provide:

  • Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.

Or

  • One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.

Group A

  • If you are a UK passport holder, your passport number entered on the application form. You do not need to submit the actual passport.
  • Signed valid passport of any other nationality.
  • Signed valid UK photo driving licence (both parts of the full or provisional licence are required)
  • UK original birth certificate issued within 12 months of birth
  • UK biometric residence permit

Group B

  • Valid EU photo ID card.
  • Valid UK firearms licence with photo
  • Signed valid UK paper driving licence.
  • Marriage certificate or Civil Partnership certificate, with translation if not in English.
  • UK birth certificate issued more than 12 months after date of birth, but not a photocopy.
  • Non-UK birth certificate, with translation if not in English.
  • UK adoption certificate
  • P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
  • P60 annual statement of income for tax purposes issued in the last 12 months.
  • Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
  • Mortgage statement issued in the last 12 months.
  • Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. You can only submit one utility bill in support of your application.
  • Pension, endowment or ISA statement issued in last 12 months.
  • British work permit or visa issued in last 12 months.
  • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
  • A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
  • Council Tax statement issued in the last 12 months.
  • Child benefit book issued in last 12 months.

Next Date – TBC

Fee – from £299

Timings – 9 – Late

Duration – 3 days

Minimum Age – 18